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If you have questions call Customer Services: Lines are open 9am-8pm (Mon-Fri) and 9am-5pm (Sat). Click My HSBC at the top left of the page and select My bill payees. These changes will be rolled out in phases and you'll be further notified when these changes are ready for you. "New PIN CONF" will display for 2 seconds if the PIN is successfully set up. You will be prompted a page which asks you to activate your Security Device. Use Personal Internet Banking to delete a pending Bill Payment. If you have not yet set up your own password, we'll protect your files with a pre-set password. 'Quick Transfer' is a feature found in the 'Quick Links' on your account dashboard after logging in to Online Banking. No such restriction. 3. Each eBill record will be retained for up to 24 months, or until you delete it. The HSBC UK Mobile Banking app lets you manage your accounts easily and securely from a time and a place that suits you. Touch ID on Apple, and Fingerprint ID on AndroidTM, are fingerprint recognition features available on certain mobile devices, allowing you to log on to the mobile app using just your fingerprint, instead of your Digital Security Device Passcode. You will also need either an ATM PIN, a phone banking PIN, an HSBC credit card PIN or SMS One Time Passcode (OTP)- this will be sent to you via SMS text message during the registration process and is only valid for a short period of time. (Exclude alphabet and number in bracket), Other Identification Document no. HSBC Online Banking service will work with most internet browsers. You'll need to make other arrangements for future payments you still owe. Yes, but it depends on the merchant. Yes, you can issue HKD/USD e-Cheque and present it to the banks in Guangdong Province and Shenzhen subject to acceptance of deposit bank. ), the dollar sign ($), asterisk (*) and the equals sign (=). 6. To access your accounts in countries other than the US, you should download the HSBC Mobile Banking App for that specific country. Payments scheduled after 4pm ET will be processed on the next business day. Your step-by-step guide: 01. Click My HSBC at the top lef tof the page and select Future dated bill payments. 4. via the "e-Cheque Deposit Box Service" on HSBC website. United States persons are subject to U.S. taxation on their worldwide income and may be subject to tax and other filing obligations with respect to their U.S. and non-U.S. accounts. Reception (Mon-Fri, 9am-5pm) +44 (0) 1534 704000 Fax: +44 (0) 1534 704600. 5. Press the green button on the bottom right of the device, and hold for 2 seconds. Select who you want to pay from your list of existing payees. Check HSBC's Privacy/TOS/Support channels below for their Data-deletion/request policy and contact them: Within the Useful links bar, click Bill payments. HSBC Bank USA, N.A. When you enable Touch ID log on, any fingerprint stored on your device now or in the future can be used to log on to the mobile app. The calendar will present you with the earliest deliver by date available. HSI is an affiliate of HSBC Bank USA, N.A. Once you've registered online you can use Personal Internet Banking immediately. You may notice a message about blocking a popup window from browser as some functions will pop to a new window (e.g. 3. If you have registered with Online Banking and you can't log in, first double-check you entered your details correctly. 9. 'Quick Transfer' is a feature found in the 'Quick Links' on your account dashboard after logging in to Online Banking. 10. Once individual payee has been set up, you can make or schedule payments to that payee using the HSBC Mobile Banking App. Tour the Chase Mobile app and see everything it can do. This environmentally friendly service helps you cut paper clutter. If your Bank-Cert has not been idled for over 1 year, it will be auto-renewed. After 90 days you should destroy your check. To report a Bill Pay issue,chat with us. Download the Personal Internet Banking cancellation request form (PDF). After open it, a message will be displayed to show the e-Cheque has a valid certificate from both the payer and the bank. If the Security code disappears, simply follow the instructions on the screen of HSBC online banking to generate the Security Code with your Security Device again. To learn more, speak with any HSBC Representative. Bill pay: Add a payee; Bill pay: Schedule a payment; Chase Mobile App Profile & Settings; Return to video catalog; Chase Mobile App Tour video. To keep these records for future reference, you can download the files and save them to your computer. It allows you to transfer money between your own HSBC Hong Kong dollar accounts immediately. It should be 5-15 characters long and you may use a combination of numbers (0-9), and/or upper and lower case letters (A-Z, a-z), and/or special characters such as (@), underscore (_), hyphen (-), apostrophe (') and period (.). You'll also need to have Cookies and JavaScript enabled on your browser. To set up a new payee, select +Add new bill payee. We recommend that you schedule your Bill Payments at least five business days before a payment is due. Please ask advice to Bank authorities if you need more information. Effective 1 March 2020 for Personal Internet Banking customers with password setup. You won't be able to input the amount you promise to pay in the future. Otherwise, it will be processed on the next business day7. Due to security reasons, you can ONLY reset your PIN before logging on HSBC Online Banking by answering the security question(s) correctly. 2. Log on to the HSBC Expat app. 03. How will I be notified if there are any issues with my bill payments and how do I report an issue? You will not be able to use the new system if you do not have an email address and mobile phone number registered with us. You can add an Institutional Bill Payee within the mobile app, for example a mobile phone company. ), exclamation mark (! No, we will no longer send you paper copies of these files. Please visit any HSBC branch to open an account. For transferring funds in Hong Kong dollar to another local bank or payment service provider, depending on the clearing system used, the following charge will be applied: Waived (please note that some receiving banks may impose additional charges. 4. You should inform us to de-activate your lost or stolen Security Device immediately. Banking from the palm of your hand. From here, you can search and filter by Payee, Deliver by Date, Amount, or by the HSBC checking account youre using to pay the bill. If you have aPassbook Savings accountwe'll show you any transactions that have not yet been printed on your passbook. Do not allow anyone else's fingerprints to access your mobile device if you choose to enable fingerprint scanning to log on to the mobile app. Set-up payees*tosend money to them fasterwithout using your Security Device / Mobile Secure Key. To avoid missing eStatements and eAdvice, update your email address via the HSBC HK Mobile Banking app or HSBC Online Banking at anytime. You can change your transfer limit in 'Pay & transfer' from the top menu > 'Settings' > 'Daily payment and transfer limits'. Note: For ATM service, we consider any accounts not linked to your ATM card to be non-registered third party accounts. Payees details cannot be amended, only the transfer limit for each payee can be changed. This is an extra level of security you need to activate if you don't log on with a Security Device / Mobile Security Key. Same-day Bill Payments scheduled before 4:00pm ET, Monday through Friday (excluding federal holidays) will be processed on that day. (Enter last 8 numeric only), Passport no. However, this number may not be shown on some Super Ease cards. 7. 4. Please refer to your invoice or contact the merchant for details. If your deposit instruction is received by us before the cut-off time, the funds of the e-Cheque will be made available in the next working day after clearing. You can issue a post dated e-Cheque up to 90 days. From the merchant list choose their category and company name. Customers who choose to receive any paper statement during a calendar year may be subject to the Paper Statement Service Annual Fee. We also recommend contacting your wireless service provider to have your device deactivated. After that, tap 'Not registered for online banking' and the app will guide you through the rest. There are 2 ways to register a third-party account to "My Payees". Stay connected to your money, even on the go. Facebook This link will open in a new window, Twitter This link will open in a new window, Youtube This link will open in a new window, Research backgrounds of brokers and firms for free by visiting FINRA's BrokerCheck website, Information for real estate professionals, Careers, media, investor and corporate information, Account number with payee (if you do not have account number with payee, the account number field can be used as a memo line). For your current account, savings account or Gold Account, you can view transactions that have taken place since your last bank statement. You can select your language preference any time. Confirm removal of payee by pressing 'delete' again. After you delink the HSBC UAE mobile app on your old device, you can set up your new device. On the From page, select the HSBC checking account from which youd like to pay. You cannot change forward-dated bill payment. How do I switch to Touch ID/Face ID or Fingerprint ID when I am using my Security Device Passcode to log on to the mobile app? Select a Payee. Select the recipient you wish to delete by selecting the tick box on the right hand side. Enter a 4-6 digits10new PIN using the keypad 3. HSBC now offers a name checking service called Confirmation of Payee (CoP). You can also download the HSBC Mobile Banking App to access Personal Internet Banking via your mobile device. A Security Device is an electronic device to generate a special, one time Security Code. You must schedule your payment in advance of the payment due date. No, it won't be shown on your monthly statement. Yes, it is available to all types of credit card except our commercialcards. If you hold the Green button for 2 seconds during the input of customer specific information into your Security Device, all of your input will be deleted. Log on to Online Banking to terminate the service. Select 'Forgotten your password?' HSBC Mobile Banking App is available for iPhone, iPad, AndroidTM devices and must be downloaded from the App StoreSM or Google PlayTM. What types of transfers can be initiated in the mobile app? HSBC Bank USA, N.A. No. Log on to Personal Internet Banking; If the sending and receiving bank accounts are both in your name, and are at U.S. banks, follow these instructions for adding a payee. With 'Pay & transfer'from homepage top menu, you can: *Note: These payments and transfer require Security Device / Mobile Secure Key. and follow the on-screen instructions. The same bill account number is allowed a maximum of five enrolment requests, no matter whether it is within the same bank or different institutions. Start by typing the payee's name in the search box. Learn more about our replacement policies. If you want to set up recurring payments, or pay multiple bills at a time, youll need to use Personal Internet Banking. How can I avoid late fees or reimbursement charges that may be imposed by payee? You'll need to have a valid and up-to-date mobile number and email address in our records in order to activate your Mobile Security Key. 2. You can also use the following special characters: the at sign (@), period (. In the To section, select the Bill Payments option. What security measures can I take to protect my information when using the mobile app? Enter the amount you want to pay. is not responsible for these charges. https://www.hkma.gov.hk/media/eng/doc/key-functions/financial-infrastructure/infrastructure/retail-payment-initiatives/e-Cheque_ebrochure_eng.pdf, Learn more about our replacement policies. e-Cheque is issued and presented in digital form therefore the entire process works electronically. You won't need their account details to make a transfer. You cannot print an e-Cheque and deposit it as a paper cheque because e-Cheque is a digitally-signed-document which cannot be verified in a hard copy. HKD150 for each standing instruction returned as a result of insufficient funds, eIPO (i.e. Not eligible for verification via Online Banking. A message 'FAIL PIN' will be shown on the device, reflecting that your confirmation PIN did not match the first PIN entered. You can use the account number at the bottom of your Super Ease card, not your Visa card number. HSBC Bank USA, N.A. If the code still cannot be verified, please contact us on: A valid Security Code will only be generated if you input correct customer specific information into the Security Device. You will see a confirmation screen with your payment details. 2 Global View and Global Transfers are only available for HSBC Premier and existing HSBC Advance clients and are not available in all countries. Simple to use- simple online service registration and automatic registration for newly-opened accounts. It does not relate to yourCredit Bureau Report. Same as HKD and USD cheque, no limit on cheque amount and daily settlement for paper cheque, but the amount of issued e-Cheque is subject to your daily transfer limit of non-registered accounts viaOnline Banking. Please click. Is there a limit on the amount and number of checks I can deposit? Select the account you want to debit and select 'New payment to a company'. You can download and install the Chinese Traditional Font pack files from the Adobe website. How will I know if there is a problem with my mobile check deposit after I submit it? Note that any pending or future payments you have set for this payee will be cancelled. Go to the HSBC Online Banking logon page, enter your "Username" and click "Continue". We have a Security Device which is specially designed for the visually impaired. You can save new payee details in a transaction form by ticking the check box "Add to your payee list". 3. 3. With memorable answer (if applicable*) and password, you can access these services: *If the new log on enhancements to HSBC Online Banking are already available to you, your memorable answer will no longer be needed. For green cardholders, if you uncheck the account for online access, your eStatement will be sent to your designated password-protected email address. Another way to delete a saved payee is to come into branch and use one of our iPads to access your Online Banking. There is no daily limit for the number of issued e-Cheques, but the amount of issued e-Cheques is subject to your daily transfer limit of non-registered accounts viaOnline Banking. You can always change your 6-digit PIN on the HSBC Singapore app, by going to Profile icon on top right of app screen > Security> Manage Security > Change PIN. Yes. Yes. You'll have the option to register using your debit card PIN, credit card PIN or phone banking pin, or your credit card number, date of birth and mobile number. Are there fees for using mobile check deposit? Yes, as long as the merchant allows third party enrolment. Bill Payee Account No. This is the name you use for identification when accessing Online Banking. With this transaction signing function, the transfer will only be made to the account specified by the customer. "HSBC" will be displayed afterwards. Go to 'Pay and transfer'. 2. Payee is now removed. 5. The Security Code is a special, one-time password used to access full range of Personal Internet Banking service. , which is the date your payee will receive your payment. Yes. If you are not able to do so and require a physical Security Device, please call Customer Services at. Get all Contact details Send an email to hsbc.app.support@hsbc.com Click to email requesting that they delete your account. How do I get the best image of the check? 2. No. Because the account number is a mandatory field which cant be left blank, use it as a memo line if you dont have an account number with the payee. If you want to change the payee's details, you have to delete the payee record first and add back again. What is Touch ID and Fingerprint ID log on, and can I use it to log on to the HSBC Mobile Banking App? Can I change or cancel a bill payment in the mobile app? You then submit the transaction to HSBC through the mobile app and we will process the check. If you realise youve made a mistake before the scheduled payment date you can delete the payment and you wont lose any money. If you have any query, please contact the merchant direct. Please download a software that support PDF file to view an e-Cheque. Otherwise, please contact your nearest HSBC branch. After your device is turned on and unlocked (you see the Welcome screen), press and hold the button "8" for 2 seconds to activate the change PIN function. For enquiries, please call (852) 2233 3033 for HSBC Jade customers, (852) 2233 3322 for HSBC Premier customers, (852) 2233 3000 for Other Personal Banking customers. Select the payee you'd like to delete. 7. Next, select 'Activate Mobile Security Key' and follow the instructions to complete the activation. Please follow the following steps to turn on your new Security Device: The new device requires customer to input information specific to the transaction (e.g. how to delete mobile banking account. 6. No, HSBC does not store any account details on your mobile device. Check the details of your payment on the Review page and select Confirm to process the bill payment. Then enter a 4-6 digits9PIN using the keypad and press the yellow button on the bottom left to complete the input. Charges may apply to certain fund transfers. Follow the on-screen instructions. Guangzhou:https://echeque.gzebasc.cn/ Shenzhen:https://cust.szfesc.cn/. If your mobile device is lost or stolen and/or you feel your log on credentials may have been compromised, please contact the Customer Relationship Center immediately. If you are using Google Chrome / Apple Safari / Firefox / Microsoft Edge, you should be able to view the PDF directly in your browser upon selecting it. OCBC Pay Anyone is currently available on iPhone and Android smartphones. customers who have an eligible HSBC savings or checking account. This is a useful feature if you transfer regularly (for example, paying school fees) to the same third-party account. You will need to restart the PIN setup process by pressing the green button. No. Please click. For additional information about online security, visit HSBC's Security & Fraud Center. You can go to the'Merchant list'page to check which merchants support the payment eReceipt. Can I cancel a UK Payment or BACS Batch Payment I have already set up? access to other global-linked countries). Keep your username and password confidential; do not share this information with anyone. What is Face ID and can I use it to log on to the HSBC Mobile Banking App? Please make sure you have a valid mobile number and email address registered with us. Investment and certain insurance products, including annuities, are offered by HSBC Securities (USA) Inc. (HSI), member NYSE/FINRA/SIPC. We recommend you add our email address to your address book to solve the problem. You can visit 'Pay & transfer' from the top menu > 'Manage payees / payments' > 'Add a new payee' > 'Add a new payee' tab on top left hand side to add new payee with your Security Device / Mobile Security Key.
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